We ship worldwide
The Guitar Company ships many instruments from our collection to customers all over the world. We take the shipping process very seriously. You can always email for a quote.
Packaging
Every item that leaves The Guitar Company is professionally packed and insured for the purchase price. The invoice is also included in the box. We ship guitars, amplifiers, etc. every week, so we will do everything we can to ensure that your items arrive in one piece.
Delivery time
We aim to ship your package within 1 to 2 working days. If there has been a delay in any way, we will of course inform you within 24 hours.
Estimated delivery time;
Netherlands > 1 -3 business days
Europe > 3-5 business days
International > 10 -30 business days
Track and trace code
With all our sent packages you will receive a track and trace code, so that you can easily and quickly track the package.
Shipments outside the EU
Customs costs are often charged for shipments outside the EU. These costs will fall on you, the customer, and not on The Guitar Company.
Item damaged?
Contact info@theguitarcompany.nl and together we will look for a suitable solution.
Return
The Guitar Company has a legal return policy of 14 days. This means that after receiving your item, you have 14 days to request a return.
There is no legal reflection period for it:
- Store purchases.
- Custom or on-demand products, or personalized products.
Return step-by-step plan;
1. First check whether your return meets the conditions:
– The item must be in the same condition as you received it
– The item must be returned in its original packaging
2. Send an email to info@theguitarcompany.nl and indicate which product and why you want to return it.
3. Pack the item carefully and make sure the invoice is included.
4. Write the return address on the package:
The Guitar Company
Sint Bavostraat 27
4891CG Rijsbergen
The Netherlands
5. Frank the package and take it to the carrier of your choice. The costs of the return shipment are for your own account. Make sure you have a tracking code when you return an item. Without a tracking code, the full responsibility lies with the customer. If your package is lost, we cannot credit your return.
6. As soon as we have received your return, we will refund the purchase amount to your bank account within 14 days.
Prefer to try first?
You can always try out the instrument at The Guitar Company while enjoying a cup of coffee.
***We only ship guitars from our own collection ***